Complete Call Center Communication as a Service Suite (CaaS)

The PowerNOW Predictive Dialer and Call Center as a Service Suite brings you to a higher playing field and standard of doing business in today’s ever changing economy. Doing business the old fashioned way is no longer an option when it comes to manual dialing and keeping track of your business in a myriad of different applications, not to mention the scalability of having an online solution with out the added expense of maintaining a server to handle specific tasks such as Outbound, Inbound blended, IVR, and CRM functionality to boot.

Outbound Methodology

Chase Data PowerNOW Hosted Dialer Technology is a robust predictive dialing solution that utilizes the latest technology in Cloud based Computing, coupled with the .net architecture allowing for faster deployment.
PowerNOW delivers contacts using best practice predictive algorithms so you can get the maximum contact rate while keeping your abandonment rate to industry standards. Our unique architecture mixes in a blend of Out of Browser Technology using Microsoft Silver Light along with other powerful tools such as built in multi-campaign appointment scheduling system.

Blended Calls

The PowerStation Predictive Dialer with blended Inbound empowers the contact centers to effectively combine both Inbound and Outbound centers without the added expense of having two separate departments.

A blended environment allows your best call center reps to take incoming calls that could mean more to your bottom line. Using intelligent ACD functions incoming calls are greeted with a customized IVR script allowing for a smooth transition for your callers waiting to be connected to your best reps.

With the PowerStation Enterprise Predictive, Inbound/Outbound calls are handled simultaneously based on agent skill level, availability, ownership and other factors such as campaign and product familiarity.

Auto Dialer

IVR

IVR is the Computer Telephony Program that accepts responses via either DTMF tones or Voice Responses from a caller and provides suggestions or answers through a voice over and while getting the info from the Database. We here at Chase Data Telephony Integration Engineers (TIE) can make Power Voice Scripting Module a system that allows your customers or prospects to call in not only to speak with an associate that can assit them in a certain task but also to look up account information and status, do a survey, product ordering, receiving information in a form of a fax, unified messaging, and much more

Call Recording

PowerNOW gives you the ability to store your recording in real time. Using PowerNOW and Silverlight technology combined managers are able to listen to live recordings seconds after they are made. This gives managers the ability to select which calls they want to listen in based on campaigns, reps, duration times and other factors. This helps the monitors to stay efficient and listen to calls based on their requirements and not select a rep at random to monitor. The call recording feature can also be modularized for third party companies that wish to monitor calls without have access to your call center. They simply download the app and listen to the recordings, and easier to use than ITUNES.

Lead Injection

Lead Injection is the process of getting newly created leads from web site visitors or lead gen companies directly inputted in to your Dialer System. We provide your IT or lead gen provider(s) with a simple and easy to use API function that will allow you to inject real time leads to to your current calling campaigns. Once these leads are added or injected in to the Host Dialer Server through this API, your dialer will begin to call these numbers as soon as they are created within seconds. Hot injected leads can be passed on to skilled agents waiting for calls to take. Special rules can be applied such as immediate call back for unanswered calls within a certain time period. If these leads are hot, better to contact them before some one else does.