StudioLight and LeadStudio CRM
StudioLight for the hosted call center manager provides a complete predictive, progressive and preview dialing solution along with campaign and database list management.
Imagine having the ability to create your campaign, load a list and contact your customers based on your criteria and yet having the flexibility to reach your contacts a way that suites your needs. Having the ability to manage your sales leads, appointments or simply keeping track of your customers is what Lead Studio CRM ( Customer Relationship Management) can do for you.
StudioLight: Built on the .NET architecture and Silver Light Technology provides a single Point of Convergence.
What you don’t know about your call center can hurt you. That’s why with the PowerNOW predictive dialer you can achieve total call center clarity. The less you know about what’s going on in your call center, the higher the chances are that you’re wasting time, losing sales, and lowering profits. As a matter of fact, a lack of detailed Call Center information at your fingertips makes everything harder for everyone– your employees, your managers, your company.
Studio Light Call Center Manager and Lead Studio the list and campaign manager system makes it easy to achieve real-time management control.
In the past, upper management frequently found it necessary to hire wave after wave of call center reps and supervisors and other support staff to achieve one simple, but increasingly costly goal – keep representatives on the phone to generate sales and revenue. In today’s Cloud environment, using Studio Light managers can set up and deploy remote contact centers using a combination of home based and local agents.
All the tools that come with PowerNOW ( Studio Light, Lead Studio CRM ) give management the control of your call center’s productivity with far less supervisory personnel, actually lowering payroll costs while upgrading job performance.
PowerNOW also includes list manager which gives managers the tools to review and control Call Center at a glance, monitoring staff activity through a “live assist” feature that enables them to observe calls and coach reps, view each agent’s workstation in real-time, as well as access lead inventory and call conferencing.
From top to bottom, PowerNOW predictive dialer manager deliver more relevant information to your managers in a format that is easy to understand and use. Managers have instant access to real-time call center and agent specific reports. Choosing the way you wish to communicate with your clients is what PowerNOW has in store for you. Monitor and Coach your agents through the Studio Light Dialer Manager application. Simply select the agent to listen and monitor your agents
