Full featured predictive dialing with built in systems integration second to none.
When your contact center operations require global access to your call center’s data via the web its time to look in to PowerStation Enterprise. Imagine the applications you will develop by having your remote agents in remote offices sharing your contact center software and having access to your enterprise data via a web browser from any point on the Internet.
CRM software and contact management software for field representatives (fully integrated with popular CRM third party software), remote local call center configurations (using high speed data bandwidth to create specialized call center in specific geographic areas aka remote IP Agent) and a host of integration options are at your finger tips.
The PowerStation Enterprise Edition comes with a suite of telephony (CTI) features such as inbound outbound call blending, integrated voice response (IVR), real-time digital recording, call transfer, ACD, skill based routing and much more. The PowerStation Enterprise Edition predictive dialer also takes advantage of the web call center where web callbacks, web chats and emails are performed.
Optimal Workstations:: 24-48
Dialer Engine: PowerStation Premise
SQL Server: Enterprise Edition
OS: Windows Advanced Server 2008
System: VOIP or TDM
Price: Starting a $46k
Case Study
U.S. Wireless recently acquired a ChaseData Corporation PowerStation Enterprise Edition predictive dialing system in order to create a truly open operation.
The Problem: U.S. Wireless, a leading provider of automated voice mail systems faced severe market pressure to streamline operations and increase the speed of service delivery. The company invested heavily in a single set of proprietary systems that tracked all aspects of their core voice mail business. Functions such as billing, management and all aspects of client contact were running on a suite of SQL based application servers. Due to the system’s in ability to easily connect to various data types and the high cost of custom software development U.S. Wireless was stringently evaluating every new application presented to MIS including the PowerStation Predictive Dialing System.
The Solution: During the demo the U.S. Wireless MIS Director immediately recognized that PowerStation was uniquely suited to meet their tolerances. PowerStation uses Microsoft’s SQL Server Enterprise edition as the core database configuration. This meant that virtually all OLE data on the network can be accessed and modified easily. This coupled with PowerStation’s ‘secondary’ features: code level modification, access to VB & Java Scripting, browser modeling for creation of forms & network applications and digital recording made our Enterprise Edition the obvious choice.
