Industry Specific Applications
Each industry presents a new set of challenges that must be met in order to launch or augment an existing predictive dialing environment. Our years of real-world experience are available to guide you to the most profitable predictive dialing solutions. Below is a grid summarizing number of key industries to which we supply predictive dialers, progressive dialing, auto dialers, Integrated Voice Response (IVR) Scritping and Contact Management Systems (CMS) and Contact Interaction Management (CIM).
|Industries Served and Suggested Configurations|
|Utilities||B-C||Transfer calls to verifier with voice and data screens pop; conference to third party for verification,100% digital call recordings with play back. Remote Third party monitoring
Digital Call Recording Module for verification and new trainees to listen to recordings.
|PowerNOW Midsize Cloud or Enterprise Edition|
|Security/Alarms||B-C||Setting Appointments for outside Sales Reps. Appointment Scheduling with confirmation System to avoid scheduling conflicts. Local Area CallerID auto management.||PowerNow Small Business Edition (lead prospecting)|
|Home Improvement||B-C||Setting Appt for Outside Sales reps; Capture appointment details and notes. Once reps set appointments, managers receive emails on the appointment sheet along with recording of call for verification. Managers can then update appt. with result info automatically. Can also integrate with GOOGLE Docs.||Appointment Scheduling Module Integrated with CRM Chase Contact Relationship Management System.|
|Vacation/Travel Sales||B-C||Call transfer & conference capabilities Appointment Scheduling System
Transfer call for Take over
Monitoring/Conferencing/Take over / Coaching of calls.
|PowerNOW Mid Office Cloud / Enterprise Edition.|
|Stocks,Precious Metals, Commodities & Financial Planning||B-C||Call Monitoring and Coaching Lead Transfer to Broker Agent including customer’s CRM thru external URL )||PowerNOW Small/Mid Office Cloud.|
|Insurance (Health, Life, Auto) + Real Estate Sales||B-C||Sales rep can call their local geographic areas. Local Callerid Auto=management is a key feature. Web CallBack if getting leads from third party list and lead vendors.||>PowerNOW Small/Mid Office Cloud (lead prospecting)|
|Collections||B-C||Integrate with third party dedicated collections systems Real-time digital call recording
Vertical Dialing having the ability to record multiple numbers per account with rules assigned
|PowerNOW Mid Office and Enterprise Edition|
|Fundraiser||B-C||Fundraiser module (incl. payment history, donation profiling and information) Sales verification system||PowerStation Fundraiser Application.|
|Mortgage Banking||B-C||Customized 1003 Mortgage Application & Scripts. Mortgage Calculator and tools to give Loan Officers LTV and DTI ratios.
Email Mortgage Applications to Manager from Agent screen
|PowerNOW Small/Mid size Cloud (lead prospecting)|
|Wireless/Telecom Communications||B-C||Web enable sales verification system Credit reporting/Credit check capability
|PowerNOW Small Business Edition Autodialed (lead prospecting)|
|Consumer Club Services||B-C||Setting Appointments for an “Open House”. Keep track of appointment attendees and follow up with calls.||PowerNOW Small Business Edition Autodialed (lead prospecting)|
|Note||A number of compatible third party solutions (SalesForce;Leads360, Sales Logix;, FileMaker™, SAP™, and other CRM/CIM packages) are also available. Please speak with your ChaseData rep. for more information by calling 1.888.739.8218 today.|