Everything you need to get started with the PowerNOW Hosted Predictive Dialing Solution.
The demands of a small telemarketing operation are every bit as mission critical as the largest multinational call center. PowerStation Small Business Edition is built on the same rugged PowerStation Dialer engine core as all of our solutions.
Bulletproof continuous operation with zero percent downtime, scalable up to 50 workstations, a full host of import/export and reporting features make the Small Business Edition the logical choice for any small call center evaluating predictive dialing implementation.
Typical Call Center Size: 4-8
Dialing Application: PowerNOW hosted Dialer
Lines to Agent Ratio: 3-4:1
Internet Bandwidth: 1 MEG upload
Price: $$99 ( B2B) / $125 per month (B2C)
Case Study
Fist Page Exposure recently choose Chase Data PowerNOW hosted Dialer technology as part of an aggressive move to its increase customer’s SEO local market position. The process of evaluating the compatibility of a on line Dialer solution was instrumental. Sales reps are able to make contacts through various methods such as predictive dialing, agent call back or even progressive dialing. The rep on the phone also needed the ability to transfer calls to a senior sales rep to further in to the sales closing process. The senior sales rep will have all the information that was transferred from the original rep . This information can also be transferred to the customer’s CRM system also.
The Problem: First Page Exposure had previously acquired an automated Dialing system to support it’s sales representatives. Managers where put to the task of creating lists by doing daily imports and exports of lists to get fresh data. The system they where currently using was not able to keep track of dialed numbers on a daily basis. Also the current dialer system they were using was not able to give them a break down of reports based on the individual agent log ins. Those reports where tied to the actual phone extensions. This made it difficult for upper management to track their sales reps daily performance.
The Solution:First Page installed a PowerNOW Small Office Hosted Dialer solution to increase confirmed leads by 300%.
